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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Zorica Niketic

March 6, 2026

5  out of  5
rating by Zorica Niketic
"I’ve been with Suzan in her office for almost 20 years and they never disappoint! They are so attentive and always work with me for any of my inquiries! Highly recommended!"
We responded:
"Thank you for the amazing review, Zorica! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Pankaj Shah

March 5, 2026

5  out of  5
rating by Pankaj Shah
"Best customer service . Always helped me and reasonable Auto and Home Premium."
We responded:
"Thank you so much for your kind words! We’re glad to hear that our customer service has been helpful and that you’re satisfied with your Auto and Home Premium. If you ever need any assistance, please don’t hesitate to reach out. We’re here to help!"
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Maria Montejo

March 5, 2026

5  out of  5
rating by Maria Montejo
"Detailed and well spoken. Very clear and wonderful"
We responded:
"Thank you so much for the 5-stars, Maria! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Susan Palkovic’s Team anytime."
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Robin Lessner

March 5, 2026

5  out of  5
rating by Robin Lessner
"Awesome experience"
We responded:
"Thank you for the amazing review, Robin! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Mike Lanera

February 24, 2026

5  out of  5
rating by Mike Lanera
"Very friendly staff and welcoming, Desired Ramos was awesome. She was very thorough and went thru every detail and recomended increases and decreases in the policy. She didn't just beat my existing insurance company by hundreds but by 1000s , in fact by 7500 a year and also any quote I got from other companies. She was very informative and helpful with all the questions and repetitive questions I was asking. I highly recommend her and State Farm."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Lahti

February 20, 2026

5  out of  5
rating by Lahti
"Susan helped me setup my car insurance with my two vehicles explained and helped with every step she is the best would give 6 stars if I could"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Susan Palkovic’s Team. "
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Robyn Assenzo

January 21, 2026

5  out of  5
rating by Robyn Assenzo
"Desired was wonderful to work with. She was kind and responsive. It was a pleasure going through the process of switching insurance carriers and saving money."
We responded:
"Robyn, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Susan Palkovic’s Team here in our DES PLAINES office. "
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Krystal Heredia

January 16, 2026

5  out of  5
rating by Krystal Heredia
"Desired was awesome! She was quick, efficient and saved me quite a bit by bundling my home and auto insurance. Thank you!"
We responded:
"Thank you so much for the 5-stars, Krystal! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Abdul Rasheed

January 13, 2026

5  out of  5
rating by Abdul Rasheed
"Susan Palkovic went above and beyond to get me the right insurance policies. She listened to my situation, found ways to bundle and save me money, and made sure I understood all the details—no pressure, just great advice"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in DES PLAINES to know that you had such a wonderful experience with us here on State Farm Agent Susan Palkovic’s Team. Thank you so much for the 5-stars, Abdul! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Susan Palkovic’s Team anytime. "
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Rajan John

December 19, 2025

5  out of  5
rating by Rajan John
"Very responsive and supportive of our requests."
We responded:
"Thank you Rajan for wonderful review! We are here to service your insurance needs!"
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Robert Curtice

November 3, 2025

5  out of  5
rating by Robert Curtice
"Very helpful and saved over $100 a month with switching."
We responded:
"Thank you Robert for the 5 star review! We strive to provide the best service possible at the Susan Palkovic Agency! We look forward to servicing your insurance needs!"
Profile photo of Kathy Szombathelyi

Kathy Szombathelyi

October 16, 2025

5  out of  5
rating by Kathy Szombathelyi
"Desire is sweet, kind and extremely knowledgeable young lady. The transition from Farmer's insurance ( which I advise you to NOTGET INSURANCE FROM....THEY WERE ROBBING ME BLIND) to Statefarm which I recommend HIGHLY, they saved me over $1600/yr yes you heard me correctly!!! I'm going to find time to drive out to Illinois and bring Susan and Desire and nice basket because good people deserve good thing's!!!! Just give me a month or so ladies, too many irons in the fire right now. I 💯 PERCENT RECOMMEND STATE FARM FOR HOME AND VEHICLE COVERAGE....AND, AND ASK FOR DESIRE, SHE'S WONDERFUL!!!!"
We responded:
"Thank you Kathy for your kind words! We are here to help with all your insurance needs and do the best we can! We look forward to servicing you! Thank you!"
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Eddie perez

October 8, 2025

5  out of  5
rating by Eddie perez
"I was working with DESIRED RAMOS. She was very helpful and knowledgeable in regards to my home/car/life insurance and umbrella policies. She was able to save me huge savings on all policies. Definitely will recommend anyone I know to her."
We responded:
"Thank you, Eddie for your kind words! We strive to tailor a plan to fit the customer needs! "
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I N

September 25, 2025

5  out of  5
rating by I N
"Christina was more than helpful!!! She found me the best quote and she was very understanding.love it!"
We responded:
"Thank you for the 5 star review! Welcome to the Agency! We are here to help with your vehicle insurance needs!"
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Shady Bolis

September 22, 2025

5  out of  5
rating by Shady Bolis
"Desired helped me go through all the options available for insurance on my new car. She explained every option and how it can affect the rate. Best service and I received the best rate."
We responded:
"Thank you Shady for your 5 star review! We strive to provide the best service possible! "
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Diana Drehobl

September 8, 2025

5  out of  5
rating by Diana Drehobl
"I talked with Christina White about small business insurance coverage and she prepared a quote so quickly for me. She was very professional and helpful. She explained the policy and answered my questions with ease. Thank you again Christina for your prompt response."
We responded:
"Thank you Diana! Appreciate taking the time to write a review! Grateful for all your continued business with you and your family."
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Reginald Jones

September 4, 2025

5  out of  5
rating by Reginald Jones
"Ms. Palkovic was a pleasure to work with. She helped me insurance my vehicles and went the extra mile to seal the deal. I'd strongly recommend her and State Farm as well, 5/5."
We responded:
" Thank you Reginald for the 5 star review! My team and me are here to assist you with all your insurance needs! Welcome to my office!"
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Timothy Fullerton

September 4, 2025

5  out of  5
rating by Timothy Fullerton
"Christina with State has been most helpful , kind and professional with my insurance needs."
We responded:
"Thank you Timothy for the 5 star review! We look forward to helping you with all your insurance needs! "
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Mathew P V

September 3, 2025

5  out of  5
rating by Mathew P V
"There was a login issue. I was not getting Technical team to fix it. My agent Susan tried to contact the technical team and connected me and it resolved quickly. Thanks.."
We responded:
" Thank you Mathew for the 5 star review! I appreciate your business and look forward to assisting you with your insurance needs, including technical support! "
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Brenda Shaver

August 18, 2025

5  out of  5
rating by Brenda Shaver
"Christine was very helpful for me I must have called a dozen times. She is calm and many patience Very satisfied"
We responded:
"Thank you Brenda for taking the time to write a review! Your business is appreciated!"
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David Pohl

August 14, 2025

5  out of  5
rating by David Pohl
"Susan has been there for me for! more years than I care to count, and she has always been there for me and for any questions I needed answers to! I have my cars,home insurance and a car loan through state farm and I have never regretted one time! Top notch all the way!"
We responded:
"Thank You David, I have enjoyed working with you all these years! good conversation including insurance needs. Your business is greatly appreciated."
Profile photo of Elizabeth Dougherty

Elizabeth Dougherty

August 1, 2025

4  out of  5
rating by Elizabeth Dougherty
"I was not looking to change carriers. My boyfriend is with them and suggested I try them out for pricing. They were over 100.00 better on car insurance and 30.00 better on my house. I am so excited to save so much money going forward. I am a totally satisfied customer! Christina was great. She was very thorough helping me find the best prices and advising what is needed for my house to save all I can save."
We responded:
"Thank you Elizabeth for taking the time to send in a review! Welcome to the Agency, we are here to help with your insurance needs! "
Profile photo of Eduardo Tototzintle

Eduardo Tototzintle

July 25, 2025

5  out of  5
rating by Eduardo Tototzintle
"Spoke to Cristiana about wanting to get a quote! She provided me with various different things add or take super helpful and informative and now I’m getting great coverage on my auto, I would def recommend my family to switch over to State farm with the amount of help! Looking forward to being insured with state farm for the for seeable future"
We responded:
"Thank You Eduardo! We are happy to help with various requests to make your experience enjoyable!"
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shane overton

July 19, 2025

5  out of  5
rating by shane overton
"Best agency around Great staff Christine is the best"
We responded:
"Thank you Shane! Always a pleasure to work with over the last 20 years!"
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Karen Luciana

July 18, 2025

5  out of  5
rating by Karen Luciana
"Christina White transferred my policies to the Palkovic office for me with ease and no stress for me! She was kind, professional, and knowledgeable."
We responded:
"Thank you Karen for your kind words! We look forward to assisting you with all your insurance needs!"